Frequently Asked Questions
Everything you need to know about shopping with Cole Haan Saudi.
What are the shipping options and delivery timelines within Saudi Arabia?
We offer standard and express shipping across all major cities in KSA. Standard delivery typically takes 3-5 business days, while express delivery in Riyadh and Jeddah can arrive within 1-2 business days.
Can I return or exchange my purchase if the size doesn't fit?
Yes, we offer a hassle-free 14-day return and exchange policy. Items must be in their original condition, unworn, and with all tags attached. You can initiate a return through our online portal or visit any flagship store.
What payment methods do you accept for online orders?
We accept all major credit cards (Visa, Mastercard), Mada cards, Apple Pay, and offer 'Buy Now, Pay Later' options through partners like Tabby and Tamara.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size guide. We recommend measuring your foot in centimeters and comparing it to our size chart, as Cole Haan sizing may vary slightly between athletic and formal styles.
Are the products sold on the Saudi website authentic?
Absolutely. This is the official Cole Haan Saudi Arabia online store. All products are 100% authentic and sourced directly from our global manufacturing facilities.
How can I track the status of my order?
Once your order is dispatched, you will receive an SMS and email containing a tracking link from our courier partner. You can also track your status by logging into your account on our website.